Privacy policy

Data Protection Policy of CRYOSPAIN, S.L..

1. Who is the Data Controller in relation to your data?

The Data Controller in relation to the data of our users, clients, and suppliers is CRYOSPAIN, S.L., with its registered address in Calle Urogallos 1-3, 28320, Pinto (Madrid) and with Company Tax ID No. (CIF) B83219998 (hereinafter “Cryospain”).

The contact telephone number for the purposes of our Data Protection Policy is +34 912959367 and the contact email address is

2. What type of data do we hold in relation to you and how did we obtain it?

The categories of personal data Cryospain processes in relation to its clients and suppliers are as follows:

  • Identification data.
  • Postal and email addresses.
  • Commercial information.
  • Financial and transaction data.

Under no circumstances do we process especially protected data.

We obtain all the data mentioned above either directly from you through the sending of a contact form or submission of a sales offer, contractual offer, etc. or through your company when they provide us with the necessary identification data and other information to carry out the object of the contractual relationship between the parties. In the event of any change in the data, you or your company have the obligation to provide us with the updated data.

3. What is the purpose of the processing of your data?

At Cryospain we process the data provided to us by interested parties for the purpose of managing the different activities arising from specific procedures carried out in relation to sales, after-sales, supplier management, service quality, etc. We will therefore use your data to carry out any of the following actions:

  1. To send information requested through the contact form on our website or any other means of contact with our company.
  2. To provide both existing and potential clients with project and service offers that may be of interest to them, provided they have expressly agreed to the receipt of sales communications.
  3. To carry out the administrative, tax, and accounts management of our clients and/or suppliers.
  4. To carry out customer satisfaction surveys and market studies, for the purpose of being able to offer you the most appropriate offers and optimized service quality, without this under any circumstances implying the creation of sales profiles based on the information provided. Under no circumstances will automated decisions be made on clients based on sales profiles created in relation thereto.

4. How long do we keep your data for?

The personal data in relation to natural persons linked to potential clients provided as part of requests for information or queries shall be kept for the necessary period to reply to the query and a maximum of 6 months. After this period, your personal data will be erased from all of Cryospain’s systems.

In the case of clients and suppliers, this is kept whilst the commercial relationship between the parties remains in force, in any case respecting the minimum legal retention periods according to the subject matter, which may not exceed the maximum of 10 years in accordance with the Law on the Prevention of Money Laundering and Terrorist Financing. After this period, your personal data will be erased from all of Cryospain’s systems.

In the event that you have agreed to receive commercial information, your data will be kept until you unsubscribe.

Below is a summary of the legal basis for the data processing according to the type of processing



Contact form: a means of contacting us and for us to answer your requests for information.

The user’s consent in requesting information using our contact form

Accounts management: management of invoicing with clients and/or suppliers

Maintenance, execution, and control of the contractual relationship between the parties

Tax management: application of withholdings, discounts, etc.

Maintenance, execution, and control of the contractual relationship between the parties; Compliance with legal obligations.

Administrative management:  management of logistics, warehouse, client deliveries, receipt of merchandise, etc.

Maintenance, execution, and control of the contractual relationship between the parties

Marketing: Sales activities in relation to our products or services aimed at our clients or people who have requested related information in the past including the conducting of customer satisfaction surveys with our clients.

The freely-given, unequivocal consent of the data subject themselves (potential clients). We make it clear that the withdrawal of said consent may not under any circumstances condition the execution of any contract entered into between the parties; Legitimate interest of the company in relation to the promotion and marketing of products or services similar to those obtained or requested by the interested parties in the past.

The supply of personal data requires a minimum age of 14 years, or, if applicable, sufficient legal capacity to enter into contracts.

The requested personal data is necessary to manage your requests and provide you with any services you may contract, for which reason, if you do not provide them, it is possible that we will not be able to assist you correctly or provide you with the requested service.

6. Who will your data be disclosed to?

Cryospain will never share your personal data with any third party company that intends to use it in its direct marketing activities, unless you have expressly authorized us to do so.

We inform you that we may provide your personal data to Public Administration Bodies and competent authorities in cases in which Cryospain should be legally required to do by said Authorities or in cases in which it should, in good faith, believe this to be reasonably necessary to comply with legal proceedings; to answer any legal claim; or to protect the rights of Cryospain or its clients and the general public.

7. What rights does the affected or interested party have?

Any person has the right to obtain confirmation regarding whether or not Cryospain is processing personal data in relation to them.

Specifically, data subjects may request the right of access to their personal data, in addition to the right to receive this in a commonly-used machine-readable format if the processing is carried out using electronic means (right of portability).

Likewise, data subjects may request the right of rectification of inaccurate data or, if applicable, request the erasure of the data when the data is no longer necessary for the purposes for which it was collected, among other reasons.

Additionally, in certain circumstances, data subjects may request the limited processing of their data, or in certain circumstances, for reasons related to their particular situation, data subjects may exercise their right to oppose the processing of their data. Cryospain will cease processing of the data, except in the event of overriding legal reasons or the filing of or defense against possible claims, or in the exceptional circumstances established in the applicable legislation.

We also inform you that you have the right to withdraw your consent at any time, without this affecting the lawfulness of the processing based on your consent prior to your withdrawal thereof.

Users are also informed that they may exercise the aforementioned rights at any time via email or in writing using the contact details appearing in Section 1, “Data Controller”, of this Data Protection and Privacy Policy, indicating “PERSONAL DATA” as a reference and specifying the right they wish to exercise and with respect to which data. You also have the right to submit a claim with the Spanish Data Protection Agency, particularly when you have not able to satisfactorily exercise your rights.

Spanish Data Protection Agency.
C/ Jorge Juan, 6
28001 – Madrid
Telf. 901 100 099 / 91 266 35 17

8. Other information of interest on our privacy policy


8.1 Security Measures

Cryospain adopts the security levels required by current European and Spanish legislation on data protection, taking into account the state of the art, the costs of application, and the nature, scope, context, and processing purposes described, in addition to the varying degrees of probability and seriousness of the risks affecting your rights and freedoms as a person.

Cryospain believes the protection of the privacy of minors to be of great importance, which is why we only process data on your children under legal age in cases where this is strictly necessary to comply with certain legal obligations (for example, the application of income tax withholdings, etc.).

In any case, the collection of the data of minors will always be in relation to persons over the age of 14.

8.3 Changes to our Data Protection and Privacy Policy

Occasionally, Cryospain may make changes and corrections to this section of the Data Protection Policy to adapt these to changes that take place on our website, in addition to legislative changes or changes in legal precedent. Please check this section regularly to see any changes that may have been made and how these might affect you.

8.4 Why do I need to accept this Data Protection and Privacy Policy?

This Data Protection Policy section provides you with easy access to all the necessary information so that you can see what type of data Cryospain holds on its potential clients, existing clients, and/or suppliers, the purposes sought, your rights according to the data protection regulations as the data subject, and how to exercise said rights. Therefore, with the deliberate sending of your personal data through our contact means and/or at the start of the commercial relationship with our company, we consider you to have acknowledged and to accept the processing of your personal data as described in this policy. This personal information shall only be used for the purposes for which you have provided it or for the purposes allowed by certain national or regional regulations.

In any case, we must remind you that failure on your part to provide certain requested data could hinder the fulfillment of the contractual relationship with possible serious consequences for the provision of the various services included in the commercial agreement signed with Cryospain.

If you have any questions in relation to this section on the Data Protection Policy for Potential Clients, Existing Clients, and Suppliers of Cryospain, please do not hesitate to contact our company using the address provided in the first section “Data Controller” and we will be happy to help you and answer any additional questions you may have.

9. Applicable legislation

This Privacy Policy shall be governed at all times by that set out in Spanish and European legislation on the subject of personal data protection and privacy.

In the event that any type of disagreement or difference of opinion should arise between the parties in relation to the interpretation and content of this Privacy Policy, all parties submit themselves to the Courts and Tribunals of Pinto, expressly renouncing any other jurisdiction that might correspond to them.

In the event of conflict, the text in Spanish shall prevail over any translation of this that might be published on this website.

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